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Global Survey: Business Transformation Priorities

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Your input is important to us. Complete this survey to have your input incorporated into Pipeline's industry reports and feature editorials.  This information is used by the service providers and technology providers that are shaping the industry to better serve you.
1. Is your organization a provider of communication, data or entertainment services?
2. 2. Do you manage key systems or processes within your department?
3. 3. Do you influence or make purchase decisions for your organization?
4. 4. Which best describes your role within the organization?
5. 5. In which region does your organization operate or offer its services?
(select all that apply)
6. 6. In which region does your organization have its headquarters?
7. 7. Which of the following issues are the biggest concerns for your organization?
(select all that apply)
8. 8. Rank the following growth areas based on which you believe can most significantly increase your organization’s top line revenue over the next 3 years:
(1 = most potential; 5 = least potential)
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Offering consumer-facing digital services and becoming a Digital Service Provider (DSP)
Offering cloud-based business services
Facilitating machine-to-machine (M2M) and Internet of Things (IoT) transactions
Vertical growth into other markets (e.g. healthcare, financial services, smart grids, etc.)
Merger or acquisition activity
9. 9. Rank the following areas according to your organization’s investment priorities for the next 3 years:
(1 = top priority investment area; 5 = lowest priority investment area)
Space Cell 12345
Merger or acquisition activity to expand services or markets served
Enhance infrastructure and processes to support connectivity of a multitude of machines, devices and applications
Optimize and consolidate IT infrastructure to reduce cost and reduce operational complexity
Create a differentiated end-to-end customer experience across devices
Updating or buying new IT systems, including BSS
10. 10. What percentage of your total service offerings would you consider digital today?
(Digital services refer to anything that can be delivered through an information infrastructure such as the Internet.  Examples include movies, music, games, home security, machine-to-machine communications, IoT applications, etc.)
11. 11. What percentage of your total service offerings would you consider digital within the next three years?
12. 12. Which area represents the most critical business transformation step that your organization has taken or must take to become a successful digital service provider?
(select all that apply)
13. 13. Which of the following statements most reflects your own organization’s business transformation?
14. 14. How close is your organization to adopting a separate, dedicated “department of innovation” that drives the requirements and delivery model for new digital services that resides outside of IT?
15. 15. Rank the following areas in order of importance to the business transformation initiatives that your organization will undertake in the next 3 years.
(1 = most important, 5 = least important)
Space Cell 12345
Updating IT and BSS systems to better monetize digital services
Improving customer experience across devices
Updating business processes between marketing, IT and customer care
Improving our technical resource pool
16. 16. Which do you feel is the primary challenge that stalls business transformation or innovation within your organization?
17. 17. How confident are you that your existing Business Support Systems (BSS) can support the next generation of digital services within the next 3-5 years?
18. 18. Do you feel that your current in-house team has the right knowledge and expertise to optimize your existing BSS to support new digital services as they continue to evolve?
19. 19. How confident are you that your current internal team can manage both existing IT infrastructure and handle the demands to support new digital services?
20. 20. Which skill-sets would you add to support your current and future digital services offerings?
(select all that apply)
21. 21. Do you believe that a third-party, managed service provider could add value to your organization’s business transformation?
(select all that apply)
22. 22. Where could a third-party, managed services provider help your business transformation the most?
(select all that apply)
23. 23. Do you currently rely on any third-parties to support the operations and maintenance of IT or Business Support Systems?
24. 24. Is your organization considering using or increasing its use of third-parties to manage all or a portion of your existing IT infrastructure within the next 12 months?
25. 25. How much time would your existing team recover and be able to apply toward innovating if your BSS was managed by a third party provider? 
26. 26. Which do you feel is the biggest obstacle to using third-parties to manage all or a portion of your existing IT infrastructure within your organization?
27. Smart Watch Contest Information
 
Thank you for completing the business transformation survey. Please provide the following information for your chance to win an Apple or Android Smart Watch!
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